Who we are

At Rigloo we are committed to protecting your privacy. Any details which you provide to us from which we can identuity you are held and processed lawfully and in accordance with the Data Protection Act 1998. See https://www.legislation.gov.uk/ukpga/1998/29/contents for more information. Rigloo will not sell, share or rent this information to others in ways different from what is disclosed within this statement.

We update this Policy from time-to-time so please review our Privacy Policy regularly.

The types of data we collect and how it is used

Information that you give to us:-

When filling in forms on our site and by corresponding with us by phone, email or otherwise, you provide us with your information. This can include information that you provide when you register to use our site, sign up to our newsletter, search for a product, place an order on our site, enter a competition, and contact our Customer Service Team. The information that you provide to us may include but is not limited to your name, address, date of birth, email, telephone number and payment details.

Payment information:-

PayPal login credentials are not shared with us. Your name, contact number, email address and delivery address may be transferred between us and PayPal. You can read PayPal’s Privacy Policy here: https://www.paypal.com/en/webapps/mpp/ua/privacy-full

Information that we collect about you

With regard to each of your visits to our site we may automatically collect the following information:-

Technical information including your IP address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.

Information about your visit, including the full Uniform Resource Locators (URL) to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs), and methods used to browse away from the page, and any phone number used to call our Customer Service Team.

Mailing lists

You have the option to sign up to our email newsletters during the process of placing an order, setting up an account with us, or within the footer of any page of our site. If you opt-in to receive newsletters, we use your purchase history and order frequency to personalise and improve your experience on our website and to send you information about relevant products and offers we think you’ll love.

You can unsubscribe or change your subscription preferences at any time either through your account settings page or within emails you receive from us.

We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our newsletters.

We do not sell details of our email subscribers to third parties, nor do we buy mailing lists.

Transactional emails

If you subscribe to our newsletter, we will regularly send you our email newsletter based on your consent, using the data required or disclosed by you separately for this purpose. You may unsubscribe from the newsletter service at any time. For this purpose you can either send a message to the contact option specified below or use the opt-out link in the newsletter. Upon unsubscription, we will delete your email address unless you have expressly consented to the further use of your data or we reserve the right to further use your personal data in the scope and manner permitted by the law, of which we inform you in this notice.

Who we share information with

We share information with third parties only when strictly necessary. We share your name, contact information and delivery address with UK Mail, InXpress, Royal Mail and Parcel2Go (depending on which delivery service is opted for) when you place your order. We also share your email address and telephone number (if supplied) so that you can be supplied with tracking information regarding your order.

UK Mail Privacy Policy: https://www.ukmail.com/privacy-and-cookies
InXpress Privacy Policy: https://gb.inxpress.com/privacy-policy/
Royal Mail Privacy Policy: https://www.royalmail.com/privacy-policy/
Parcel2Go Privacy Policy: https://www.parcel2go.com/content/privacy-policy.aspx

Access to your personal information and your rights

You are entitled to obtain free-of-charge information concerning data stored about your person and, as the case may be, to correct, restrict the processing, enable the portability of, or delete those data. If you have any questions about how we collect, process or use your personal data, want to enquire about, correct, block or delete your data, or withdraw any consents you have given, or opt-out of any particular data use, please contact us directly using the contact data provided in our site notice. You may also submit a complaint to the responsible data protection supervisory authority.

Changes to this Privacy Policy

We review our Privacy Policy regularly and the date of the last amendment will be logged here.

Last Updated: 22/08/2019

The Data Controller
Rigloo Ltd, The Studio
21 North Back Road
ML12 6EJ